Speech Analytics

Customer-centric businesses understand the value of customer and prospects’ questions, comments and feedback. The details you “don’t know” are already in your call records. Now there is a tool available to “extract” the data and drastically change your business.

PBI speech analytics software, Extract can provide you with critical call intelligence that will propel your business and increase your profitability.

Extract transforms voice and data recordings into knowledge that can be used to improve the management and performance of contact centers and all segments of the business enterprise. Extract applies customer interaction speech data, phonetic audio search technology and a powerful rules engine to enable cost effective, automated and enhanced business intelligence.

The PBI advantage allows our clients to gather the information they need to understand exactly what their customers are saying. Alternatively, you will gain valuable insight into how your company employees are communicating with your customers.

As a result you will see increased sales, reduced costs and improved margins. With the power of speech analytics, here are more advantages that can be recognized and explored:

PBI will work with you to create a custom solution that can harness the flexibility of our architecture, and meet your most important business goals through our analytics reporting platform. A PBI analytics solution can provide real time reporting, integrate any number of data sources, and compile it into an easy to understand graphical report.

What’s best is that it’s portable! Voice, data, text, and web based posts can now all be combined to develop a complete picture of what people think and are saying about you and your company. Automatic notifications can be sent to your desktop, smart phone or tablet PC whenever a critical conversation takes place.